Privacy Policy

Last updated: January 2026

We collect only what we need to process your orders. We never sell your personal data to third parties.

1. Information We Collect

We collect identity data (name), contact data (email, address, phone), transaction data (order history), and technical data (IP address, browser type). We may also collect usage data about how you interact with our website.

2. How We Use Your Data

Process and deliver your orders
Manage our relationship with you
Improve our website and products
Send marketing communications (only if you opt in)
Comply with legal obligations

3. Sharing Your Data

We share data with Shopify (our platform), shipping couriers, and payment processors. We do not sell, trade, or transfer your personal data to outside parties for marketing purposes.

4. Your Rights (UK GDPR)

Right of access — request a copy of your data
Right to rectification — correct inaccurate data
Right to erasure — request deletion in certain circumstances
Right to object — opt out of direct marketing at any time

5. Data Security

Our website is hosted on Shopify's PCI DSS compliant platform. All payment transactions are encrypted via SSL. We retain order data for six years in accordance with UK tax law.

6. Cookies

We use cookies to improve your experience. See our Cookie Policy for full details.

7. Contact

Email: george@nosmell.ltd
Phone: +44 020 8106 7938
Address: NoSmell Bags Ltd, London, United Kingdom